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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Frequently Asked Questions
How do I create an account?
To create a webstore account, simply click the account icon in the top righthand corner of your screen next to the shopping cart. Select “Create account”, complete all form fields, and then click “Create”. You will receive a customer account activation email from store@summit3pl.com. In the email, click the “Activate your account” button. This link will bring you back to the store while logged into your new account.
How do I save shipping and billing addresses?
As long as you place orders while logged into your webstore account, you can save all shipping and billing addresses entered at checkout by clicking the box labeled “Save my information for a faster checkout” on the Payment screen. If you save address details on your first order, then all saved shipping address and billing address information will auto-populate on your next order. If you have placed multiple orders that shipped to more than one location, and all address details have been saved in your account, then simply click the dropdown arrow on the right side of the “Saved addresses” field on the Shipping screen to select an address for a new order. To enter a new address, simply click “Use a new address” from that same dropdown menu.
Will I receive an order confirmation email?
Yes, you will receive an Order Confirmation email from store@summit3pl.com.
When will I receive my order?
Orders are shipped within 24 hours of receipt, and you can expect delivery within 2 to 15 business days, depending on your chosen ship method and customs clearance if applicable.
May I expedite my order for urgent delivery?
Yes, however expedited shipping charges will apply.
How can I view my order history?
To view your order history on the company store, you will need to place all orders while logged into your account. Product details and tracking information for all orders that have shipped will be available within your account profile. For orders placed as a “guest”, you will need to refer to the order confirmation and tracking emails pertaining to each order. Please Note: tracking details will not be available until your order has been shipped and picked up by the carrier.
What payment types are accepted?
Shop Pay, Google Pay, Meta Pay, Visa, Mastercard, Discover, and American Express.
Can I charge my order to an Equinix Cost Center?
Cost center payments are no longer accepted for webstore orders. Please choose from one of the payment methods listed above to place an order for general store merchandise. Purchase Order payment will be accepted for bulk voucher orders (exceeding $1,500) or custom merchandise orders only. To place a bulk or custom order, please complete the Special Order request form.
How do I place a special or bulk merchandise order?
It is required that all branded custom and bulk merchandise orders be placed through the Equinix company store thus leveraging buying power. To place a custom order or large-quantity order, please complete the Special Order or Bulk Merchandise Request form request form. Our sourcing team will contact you directly to assist with your order.
How do I change or cancel my order?
Please contact our webstore team at store@pinnaclebranding.com immediately following placing an order to request a change or to cancel the order. If the order has already been processed, then it can no longer be modified or canceled.
How do I track my order?
Once your order has shipped, you will receive an email from store@summit3pl.com that includes your tracking number. If you placed the order while logged into your webstore account, then tracking details will also be available in your store profile.
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